Description

Talent Skill Recruitment is seeking enthusiastic and highly communicative Italian-Speaking Customer Service Representatives to join our exclusive EMEA Talent Pool in Spain. We are partnering with international clients in the E-commerce, Fashion, and Telecommunications industries who run their customer operations from major Spanish cities.

This is a key opportunity to start or continue your international career in Spain, acting as the primary support contact for the Italian market. By applying, you will be considered for high-volume, dynamic roles that offer excellent training and clear paths for career progression in a multicultural environment.

This application places you in our network for immediate consideration for current and future remote and hybrid career opportunities in Spain.

Compensation & Benefits

A competitive salary and benefits package are offered by our clients, including:

• Base Salary: 20,000- 25,000 (Competitive rate for Italian fluency in Spain).
• Performance Bonus: Regular incentives and bonuses based on customer satisfaction and quality targets.
• Benefits: Fully paid training programs, potential assistance with relocation, and social activities.

Responsibilities

• Manage incoming customer inquiries from the Italian market (B2C or B2B) via multiple channels, including phone, email, and chat.
• Provide accurate and complete information to resolve questions and issues regarding products, services, order status, or billing.
• Maintain a professional and empathetic attitude to ensure high customer satisfaction ratings.
• Accurately document all customer interactions in the company's internal system.

Requirements

• Native or high-level fluency (C1/C2) in Italian (written and verbal) is essential.
• Fluent English is required for internal communication and documentation.
• Previous experience in a customer-facing role, retail, or BPO/Call Center environment is a strong advantage.
• Excellent listening skills, attention to detail, and ability to handle high volumes of communication.
• Must be eligible to work in the EU/Spain.