Description

Talent Skill Recruitment is actively recruiting dedicated Nordic-Speaking Technical Customer Support Specialists to join our exclusive Talent Pool in Spain. We partner with multinational clients in the IT, E-commerce, and Telecommunications sectors that require fluent Nordic speakers for their operations hubs in Barcelona/Malaga and other major Spanish cities.

This is a fantastic opportunity to combine your native language skills with your technical aptitude, providing first and second-line technical assistance to the Nordic markets. You will be supporting users with software, hardware, or service-related inquiries for a major global brand.

This application places you in our network for immediate consideration for current and future career opportunities in technical support and customer experience across Spain.

Compensation & Benefits

This role offers a highly competitive package in the Spanish market:

• Base Salary: 25,000 32,000 (Based on experience and specific language requirement).
• Language Premium: Often includes a high premium for Nordic language fluency.
• Benefits: Comprehensive technical training, potential Relocation Assistance, and excellent opportunities to grow into senior technical roles.

Responsibilities

• Provide high-quality technical support and troubleshooting to Nordic-speaking customers (B2C and B2B) via phone, email, and chat.
• Diagnose and resolve issues related to IT products, software applications, or technical services.
• Ensure accurate documentation of all reported problems and solutions in the ticketing system (e.g., Zendesk, Salesforce).
• Maintain a professional, empathetic demeanor to ensure high customer satisfaction.

Requirements

• Native or high-level fluency (C1/C2) in at least one Nordic language (Swedish, Danish, Norwegian, or Finnish) is mandatory.
• Fluent English is required for internal communication.
• Strong technical aptitude; proven ability to quickly understand and troubleshoot complex issues.
• Previous experience in a Technical Support, Helpdesk, or BPO environment is highly valued.
• Excellent communication and problem-solving skills.